Software programs can be used to automate manual tasks, improve workflows, or even create an improved customer experience. They can also aid businesses in reducing human error, increase profits, and even save money. Selecting the right business software isn’t an easy task with so many options available.
Small and medium-sized enterprises (SMBs) are able to use low-cost alternatives to branded suites of software, like LibreOffice or Google Docs. These suites usually include accounting tools for office productivity, project management and communication systems. For larger businesses, there are enterprise resource planning (ERP) solutions that have more advanced features like inventory management and global reporting.
Customer support tools such as live chats, co-browsing and even co-browsing can help companies to address customer issues faster and increase levels of satisfaction and retention. Some of these tools, such as Help Scout and Zendesk, are integrated with other apps for business to provide a greater experience for customers.
Plutio is a contract management software that can help businesses keep track of ongoing projects. It does this by aggregating all relevant information into one screen, which makes it simple to browse and review. Users can, for example, view project progress as well as billable hours and invoices at a glance.
A growing number of younger customers are requesting customized products and services which means that companies need to adapt their marketing strategies. This can be accomplished with customer relationship management (CRM) tools that track customers’ online behaviour which allows businesses to better comprehend their needs and offer specific products. These tools can be used to study trends in sales and market conditions.
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